Refund policy
🐾 30-Day Money Back Guarantee
We stand behind every product we sell. If you're not completely satisfied with your purchase, we'll make it right — no questions asked. Simply contact us within 30 days of receiving your order for a full refund or replacement.
Return & Refund Policy
At Lexacart, we want you (and your pet) to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
To start a return, please contact us at lexacartusa@gmail.com with your order details.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear in your account
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
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Contact us within 7 days of delivery
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Include photos or videos of the issue
We will offer a replacement or full refund at no extra cost
Non-Returnable Items
Certain items cannot be returned, including:
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Used products
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Items damaged due to misuse
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Items returned without original packaging
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping costs are non-refundable
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company
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Then contact your bank
If you’ve done all of this and still have not received your refund, please contact us at lexacartusa@gmail.com.
Contact Us
For any questions about returns or refunds, please contact us at:
📧 lexacartusa@gmail.com
Thank you for shopping with Lexacart.